Map the handoffs
Trace how a shipment moves between people, sites and systems. Identify the points at which the same information is entered twice or a team must wait for a status update before acting.
Make information usable
Agree on the meaning of operational events and the information needed to interpret them. A consistent record of location, timing and responsibility gives teams a clearer basis for coordination.
Choose a focused improvement
Start with one handoff that causes avoidable delay or uncertainty. Review whether connected information helps the people involved make a better decision, then use that evidence to guide the next step.
