Understand what needs to keep working
Identify the services, resources and handoffs that people depend on. Consider how a disruption would affect them and which information would help a team respond.
Use data with a clear purpose
Choose information that supports a practical decision, with clear responsibility for maintaining and reviewing it. More data is useful only when the people involved can interpret and act on it.
Design for continued improvement
Review outcomes and operational constraints together. Build in a way to learn from changes in the environment, update assumptions and improve the process over time.
